866-918-8700

 

Who We Serve

 

Medical Answering Services:

Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency.  Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls.

  • More than 30 years’ experience serving the medical community.
  • Reliable and robust technology and backup systems – we invest to ensure we are operating 24/7/365.
  • HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations.

 

Experience: Our company was founded more than 30 years ago in response to a request from local doctors who desperately needed a quality service to answer their after-hours calls. We responded to that request and have perfected our services to ensure that medical offices, clinics, and hospitals receive the professional, accurate and timely response they require.

Our reputation for outstanding service, flexibility, and responsiveness has earned Hartley’s preferred-vendor status with many large medical groups and hospitals.

 

Technology: Not only do we have the experience necessary to respond to the demands of urgent medical calls, we also operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

HIPAA/HITECH Compliant: Our equipment, software and systems meet the latest HIPAA/HITECH compliance regulations. We offer a variety of compliant messaging options included Secure Messaging for HIPAA-compliant texting. And our office staff is HIPAA trained to ensure patient health information is protected.

 

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Dental Answering Services:

Providing courteous, professional service to ensure you never miss an important call.

  • Helping you grow your practice
  • A cost-effective alternative to hiring additional staff
  • HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations.

 

Competitive Edge: Dentistry is a competitive industry. While you are attending to your patients, you are also concerned with patient retention and growth — and this is where we can help, especially if you’ve invested in sales and marketing programs that drive new patients to call your office.

It’s not always possible for your limited office staff to answer every call. And you don’t want your calls to go to voicemail, or worse yet, to an answering machine.

To ensure your callers are always greeted by a friendly and courteous voice, we can answer your daytime overflow, lunch and after-hours calls for you. And we can screen them according to your specifications to ensure you receive urgent messages right away.

 

Cost Effective: While hiring can be expensive, staffing doesn’t have to be. We can be an extension of  your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

HIPAA/HITECH Compliant: While the latest HIPAA/HITECH regulations have added extra complexity to running your practice, you can rest assured that our equipment, software and systems meet the latest HIPAA/HITECH compliance regulations. We also offer a variety of compliant messaging options including Secure Messaging for HIPAA-compliant texting. And our office staff is HIPAA trained to ensure patient health information is protected.

 

Construction Trades Answering Services:

Providing courteous, professional service to your callers while you focus on getting the job done.

  • Never miss another call
  • Courteous, professional staff
  • Cost-effective solution to hiring

 

Experience: We provide service to many plumbers, electricians, carpenters, painters, etc. who know they cannot afford to miss a call. They hire us to make sure their callers are greeted by a friendly, helpful voice and not an answering machine.

While you are out in the field, working on a job, we are answering your calls. We take and deliver your messages according to your desired specifications.

For example, after taking important information from your callers, we might first try calling your cell phone right away to see if you are available take the call now. If you are busy, we can text the message to you so you can respond when you are free. Or, we might email all of your messages at the end of the day so you can review and respond when you are back in the office. Or any combination of the above. Whatever best suits your individual business needs.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can answer all of your business calls at a fraction of the cost of hiring additional staff.  And we never call in sick, quit, or go on vacation.

 

Veterinary Answering Services:

Providing caring, efficient support for you, your clients, and their cherished pets. We will free you from phone-call interruptions giving you more time to focus on animal care.

  • Screen calls and dispatch emergencies
  • Schedule appointments and make reminder calls
  • Here when you need us, 24/7/365

 

Your veterinary practice whether large or small, has to juggle many responsibilities beyond animal care. We can help simplify and streamline tasks, freeing you from constant interruptions.

We can help make sure your clients receive caring customer service while saving you time and money. We can screen your emergency calls, schedule appointments, and make appointment reminder calls, all at a fraction of the cost of hiring additional staff.

Not only do we have the experience necessary to respond with care to the demands of urgent veterinary calls, we also operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably to your exact specifications.

Whether you need us 24/7, or as-needed, we can help keep your office running smoothly, allowing you to devote more of your valuable time to veterinary care.

 

Cost Effective: While hiring can be expensive, staffing doesn’t have to be. We can answer your calls at a fraction of the cost of hiring additional staff.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

HVAC/Refrigeration Answering Services:

If your business promises round-the-clock response, your urgent calls must be taken care of promptly and accurately.

How does Hartley’s Answering Service benefit your business?

  • We screen your calls, contacting you or dispatching services only for true emergencies according to your individual protocols.
  •  e buffer your on-call people from calls that can wait until the next business day.
  • We are that additional bump in staffing when your call volumes peak in summer and winter.

 

Cost Effective: Hiring can be expensive, but staffing doesn’t have to be. We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

Property Management Answering Services:

  • Screen urgent calls
  • Dispatch services as needed
  • Reduce the hassle of all-night staffing

 

Experience:  We answer for many large and small property management companies, supporting their day-time and after-hours needs.

We screen calls according to each clients’ specific instructions, dispatching urgent calls  immediately and saving non-urgent messages for the next business day.

For smaller properties, we dispatch emergencies to the on-call maintenance staff.

For larger companies, we help manage thousands of properties by dispatching services after hours for them, such as plumbers and HVAC technicians, according to specific instructions.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can answer your calls at a fraction of the cost of hiring additional staff.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

In-Home Care Answering Services:

Providing courteous, professional service to ensure you never miss an important call.

  • Helping you grow your business
  • A cost-effective alternative to hiring additional staff
  • Reducing the stress on staff from late-night calls

 

Competitive Advantage:  With the growth in our aging population, in-home care is an expanding and vital business for the compassionate care of our seniors. It is a very competitive industry and you cannot afford to miss a call from a potential new client.

It’s not always possible for your limited office staff to answer every call. And you don’t want your calls to go to voicemail, or worse yet, to an answering machine.

This is where Hartley’s excels.

To ensure your callers are always greeted by a friendly and courteous voice, we can answer your daytime overflow, lunch and/or after-hours calls for you.

We will answer each call according to your unique instructions.  And we can screen them according to your specifications.

 

For example:

  • We will ensure ALL potential new client calls are connected to you immediately.
  • We will make sure any care-giver or current client emergencies are properly escalated.
  • And we will document all non-urgent messages for office delivery the next day.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

Law Office Answering Services:

In your busy law practice, you cannot be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Otherwise, the caller might just call the next name in their Google search.

For any law office that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution.  We provide professional, courteous customer service without the expense and hassle of hiring more staff.

  • We cover the phones while you are with clients, in court, or in meetings.
  • We answer overflow calls, so you don’t need to worry about missing an important call or diverting the caller to voicemail while your phone lines are busy.
  • We screen calls, connecting important callers to you immediately.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

Virtual Receptionist:

If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Otherwise, the caller will likely just call the next company in their Google search.

For any business that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution.  We provide professional, courteous customer service without the expense and hassle of hiring more staff.

  • We cover the phones while you are in business meetings or out on a job.
  • We answer overflow calls, so you don’t need to worry about missing an important call or diverting the caller to voicemail while your phone lines are busy.
  • We screen calls, connecting important callers to you immediately.
  • We do all this at a fraction of the cost of hiring additional staff.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

Small Business Answering Services:

Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service.

Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring.

  • We provide professional, courteous and accurate Virtual Receptionist services.
  • We can answer your phones 24/7/365 or only when you need us.
  • And we never call in sick, quit, or go on vacation.

 

Cost Effective: Face it, hiring and training is a hassle. And it’s expensive. Taxes alone add at least 20% to base pay, and that doesn’t include benefits and other overhead costs. So if you need an excellent ‘virtual receptionist’, Hartley’s Answering Service is here to help.

We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.

 

 

24/7 Business Answering Services:

Any business that promises round-the-clock response must ensure urgent calls are answered and processed efficiently. These include:  IT support, property management, private security, vending-machine companies, HVAC companies, plumbers…to name a few.

How does Hartley’s Answering Service benefit these businesses?

  • We are a buffer, screening calls, contacting you, or dispatching services only for true emergencies according to your individual protocols.
  • We reduce or eliminate the problem of all-night, 24/7/365 staffing.

 

Cost Effective: And while hiring can be expensive, staffing doesn’t have to be. We can be an extension of your staff at a fraction of the cost of hiring.  And we never call in sick, quit, or go on vacation.

 

Technology: We operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.

To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.