Construction Trades Answering Service

A Piece of Constructive Advice: Never Miss A Call

Outsource Call Answering to the Professionals Who Care

How Much Money Are Missed Calls Costing Your Business?

From dawn ‘till dusk, you are fully booked every single day. When both hands are occupied on-site, how are you supposed to hear your phone ring – let alone be there to answer it? Someone important could be calling. A potential client. Someone with the power to leave you a negative review online, hailing you as “that” construction contractor who doesn’t answer the phone. We all know that bad reviews are like tattoos that can’t be removed, so let’s get to the root of the problem – let’s make sure every call is answered, every time. Your business needs a construction trades answering service.

There’s little as frustrating as hearing that ominous buzz coming from your back pocket, but your hands are both occupied dragging drywall across the room. You know it could be a client, and you know they might end up calling a competitor because you didn’t answer. You know you can’t afford that – so it’s time to make another plan. Hire a receptionist? Or better yet, skip the new-employee hiring grind and hire us, Hartley and Associates Answering Service, instead. We could be answering calls for you in just a couple of days.

IT’S TIME TO MAKE THE HARTLEY & ASSOCIATES TEAM AN EXTENSION OF YOURS

If you work in the construction industry, you need call answering services. We can’t fix the fact that you were only born with two hands, but we can give you more hands behind the scenes while you’re busy with a client on-site. We answer the phone for plumbers, electricians, carpenters, painters, and almost any other tradesman/woman who can’t afford to miss a call.

Never miss another call
Outsource call answering to courteous, friendly call answering professionals
Access a tailored, cost-effective call answering plan that suits your needs

Why Do We Do It?

We are absolutely passionate about helping construction trade professionals grow their business – because you can’t get real work done if you’re constantly on the phone dealing with enquiring leads who might not even turn into clients. We want to take the burden and pressure of having to answer calls off of your shoulders, so you can focus on growing your business. So, when you’re out on the field, at the supply warehouse, in a meeting with a client, or driving to another city to fulfill a job you promised you’d start today, we want you to keep doing what you do best – while we answer every single call behind the scenes.

Why Hartley and Associates?

It’s Cost-Effective:

You might expect to stretch your budget beyond belief for such a game-changing service for your construction business’s day-to-day operations. But on the contrary – call answering services for construction professionals don’t have to leave you high and dry. And while hiring is costly, hiring call answering professionals is always more economical.

We Know How to Support the Construction Industry:

We may not be experts in construction, but we are experts at answering construction industry calls. We know how important it is to accurately acquire the correct information from your callers, according to your specific needs. For example, a roofer might want to know if the call is about a new roof or repair, and a contractor might want to know if it’s new construction or an addition. And you will always want the correct phone number and address of the caller. Our live-voice agents just happen to be really good at answering the phone, and they will be sure to get you the information you need so you can easily take the next steps.

We’ve Been Doing This for Decades:

Our team has decades of experience in answering calls. And when we say decades, we mean four of them and counting. We’ve been answering calls before, during, and after hours since 1979. You do the math – just imagine how many calls we’ve answered (and how many clients we’ve converted) over the years. We’ve helped countless construction clients achieve incredible results for their businesses, and we’re ready to do the same for you.

We Mitigate Bad Reviews:

One bad review is enough to skew the positive – even if 99% percent of your ratings are great. People will start to wonder what happened to lead to such a poor testimonial, and they’ll likely dial your competitors up instead. Lost business is a serious blow for construction professionals, so let’s make sure this never happens by ensuring that you’re NOT “that company that never answers the phone”. We’ve more than proven our worth as a superior construction industry call answering service trusted by contractors and construction companies for more than four decades. Quality is our guarantee – and we take it just as seriously as you do.

You Don’t Need to Onboard Additional Staff:

Outsourcing your call answering demands means you can save even more money by eliminating the liabilities that come with having full-time call answering employees. You don’t need to buy us lunch, you don’t need to pay us benefits, and you don’t need to worry about us quitting and looking for other opportunities. You also don’t need to worry about us sending in suspicious sick notes or taking extended vacations. This is our business and our passion, meaning that our reputation depends on how we serve you as our client.

We’re Tech-Savvy:

Hartley & Associates has been in the game long enough to know how quickly our industry changes. With decades on the phone and thousands of calls answered, we understand first-hand the problems and challenges that come with traditional call answering services. That’s why we’ve always kept our finger on the pulse of the industry and the constant changes it undergoes. Today, we are proud to leverage truly state-of-the-art technology to manage our on-call schedules and ensure we reach the correct people for urgent after-hour calls.

We’re Not an Answering Machine:

We don’t do stock standard scripts that bore your clients into the arms of your competitors. We do, however, do completely customized, real conversations depending on the unique needs of the person calling you. With such experienced professionals in your corner, you never have to worry about inaccurate messages being delivered or angering clients – there’s no faster road to a bad review than giving wrong phone numbers, addresses, and names. And we understand this. Our friendly and professional call answering specialists are absolutely passionate about what they do, and creating an outstanding first impression with your callers.

We Keep You in the Loop:

After we’ve spoken with a caller and built a strong sense of what they want and need, we’ll make sure you get your message when and how you want it, according to your unique business needs. You might want us to text you right away, in case you have a moment to call back right away. Or you might want a text followed up with an email so you have a record of all messages. Or maybe you’d like all your messages emailed to you at the end of each day when you have time to sit down and focus. There are several options you can choose from to best fit how you run your business. When it comes to delivering construction industry call answering services that meet your unique needs, we do whatever it takes to make your experience – and that of anyone who calls you – 100% personalized.

Improve Your Customer Service:

We live in the digital age where the definition of “testimonial” has changed drastically. No longer is word-of-mouth the only way of communicating a company’s competence. While bad word-of-mouth reviews fade with time, online reviews can permanently stain your online reputation – and they can never, ever be removed. And a huge part of that reputation boils down to customer service. Did you know that 45% of clients break their ties with a business if their customer service is questionable? Put yourself in your client’s shoes. You’ve found a decent-looking construction company online and decide to give them a call, but they don’t answer. You consider that they might be busy, so you call back an hour later, but they still don’t answer. You try another company, and they answer right away. You’re impressed, but you’re not so spellbound by the company that ignored both of your calls.

This is NOT the experience you want your callers to have, which could result in a completely unnecessary negative review – one no superpower can remove from the world wide web.

It’s an Investment:

If you haven’t noticed already, call answering services for the construction industry are NOT an expense. They’re an investment. Not only will you be mitigating bad online reviews by elevating your customer service and reputation, but you’ll also win more clients. When our live agents answer your calls, we’ll be catching warm leads while the iron is hot. They’ve already called you, after all – meaning they’re already interested in what you have to offer. All they need to see is that you are everything you claim to be on your website – and it’s our job to help make sure that happens.

We Work 24/7:

You need to sleep, and you shouldn’t toss and turn worrying about clients potentially calling you while you’re unconscious. With our 24/7 service, we can guarantee that there will always be someone awake to answer every call anyone might make. We know that it’s not always convenient for a potential or current client to call during normal business hours. When you choose Hartley and Associates as your call answering service partner, you can rest assured that your calling clients will feel respected and valued 24/7, 365. From lunch breaks to before and after hours, we will always be there to answer the phone when you can’t.

No Stone Unturned. No Call Unanswered.

Let’s put our call answering skills to the test…give us a call to start a conversation. We’ll answer your call, enthusiastically learn more about your construction company, and tell you more about how our call answering services can completely transform the way you do business.

Imagine this: You wake up in the morning and get ready for a long day in the field. You know you won’t be able to be near your phone, but you also know that you don’t have to worry – because you’ve got an army of smiling call-answering veterans keeping your clients happy all day long. As the sun sets on a busy day of construction, you get home to check your emails and find a neatly compiled list of every interaction your call answering team had with the people who called you. It’s all right there for you to go through so you can decide which matters demand your attention the soonest.

With Hartley and Associates, there’s no need to imagine. We have a stellar reputation for our construction industry call answering services for a very good reason. Apart from the obvious – being that we always answer calls – we are beyond passionate about what we do.

We are proud to make your business our business, so give us a call today to get the ball rolling and the lines buzzing. There are no obligations after chatting with us – and your initial consultation is 100% free. Our dedicated consultants are ready for their first call with your company, which will hopefully be the first of many.

Help us help you. Let us answer your calls, so you can focus on running and growing your construction empire. Let’s lay the foundations for your construction business to grow with infinite potential – together.

Give Us a Call!