by Cheri Tamo | Jan 15, 2021 | Live Answer
In business, as in everyday life, first impressions count. In many cases, the first point of contact between a business and a potential customer is via a phone call. According to a recent poll, over six out of every ten people prefer to contact small businesses over...
by Cheri Tamo | Dec 28, 2020 | Dispatch
If you are in a business where emergencies tend to arise for your customers or patients, the chances are that you have sought out an answering service to assist with those essential phone calls. The medical, dental, legal, plumbing and air conditioning, and home...
by Cheri Tamo | Dec 20, 2020 | Answering Service
The COVID-19 pandemic has certainly changed several aspects of our society and how we go about life. With Zoom meetings becoming the new norm for everything from office conferences, to classroom lectures, to your child´s dance class, the transition to virtual...
by Cheri Tamo | Dec 13, 2020 | Answering Service
When it comes to servicing your customers, someone must be available to answer that phone during business hours. Nothing can be more frustrating than calling a business, only to run into a long menu of choices that never seem to get you to a person. And when you...
by Cheri Tamo | Nov 23, 2020 | Answering Service
What exactly is an emergency? Wikipedia’s definition of an emergency is a situation that indicates an immediate risk to life, health, property, or environment. In most cases, emergencies dictate the need for urgent intervention so that a situation will not worsen. In...
by Cheri Tamo | Nov 16, 2020 | Answering Service
The medical industry faces a plethora of regulatory and legal constraints designed to protect the patient. With concerns around cybersecurity, telehealth, and invoice and payment processing, medical professionals have to be on their game regarding patient privacy each...
by Cheri Tamo | Nov 7, 2020 | Receptionist
Answering services provide a beneficial and necessary service to businesses of all kinds. Though many business owners hire receptionists who answer calls and manage the office’s front, they often run into gaps when more pressing needs arise. These receptionists...
by Cheri Tamo | Oct 23, 2020 | Answering Service
If you’re thinking about hiring an answering service to answer customer calls for your company, you probably have questions. Rightfully so. Making a transition from a receptionist to a professional answering service is a big decision and one that you shouldn’t take...
by Cheri Tamo | Oct 16, 2020 | Answering Service
Most businesses only attend to their phone-calling customers for about one-third of the day. If you only have a secretary or receptionist that works the normal 9-5 schedule, you might be missing calls from hundreds of customers every day. As any entrepreneur or small...
by Cheri Tamo | Oct 9, 2020 | Answering Service
It is exceptionally frustrating to a customer when they call a company for help, only to listen to the phone ring repeatedly. Even worse, they receive an answering machine message and find out the voicemail box is full, or they leave a message and don’t hear...
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