866-918-8700

“Hello, how may I help you?”

For more than 30 years, businesses and professionals have trusted Hartley’s to manage their calls professionally, courteously, and accurately. Our stellar staff and state-of-the-art answering service technology operate 24/7/365 so you’re always covered, and we never send your calls offshore.

YES – HARTLEYS IS OPERATING DURING THE COVID-19 STATE OF EMERGENCY

To our valued clients:  We thought you’d like to know that during the COVID-19 emergency, Hartley and Associates will continue to provide uninterrupted service.  

 Our position as an ‘essential service’ means we will continue to operate throughout the state-of-emergency.  And to protect our staff, we have arranged for them to work remotely as long as necessary.

If you plan to close your office and need additional support from us, please let us know. We will need the dates of your closure, any additional special instructions, and who you’d like us to contact for administrative updates.  Please call us at 707-571-7000 or 866-918-8700.

 

My Best,

Cheri L. Tamo

President / CEO

Hartley and Associates Answering Service

March 17 2020

OUR MISSION

Our mission is to consistently delight our clients with unsurpassed telephone answering services and call-center services. We serve a wide variety of businesses and offer solutions for many industries including medical, dental, veterinary, HVAC, Property Management, and more. To learn more about the industries we serve and how we tailor our services to best suit your individual needs, click here.

 

Doctors

Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency.  Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls. Learn More

Dentists

Providing courteous, professional service to ensure you never miss an important call. HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations. Learn More

Construction

Providing courteous, professional service to your callers while you focus on getting the job done. Learn More

Veterinarians

Providing caring, efficient support for you, your clients, and their cherished pets. We will free you from phone-call interruptions giving you more time to focus on animal care. Learn More

HVAC

If your business promises round-the-clock response, your urgent calls must be taken care of promptly and accurately. Learn More

Property Management

Our property management answering service will screen calls according to each clients’ specific instructions, dispatching urgent calls  immediately and saving non-urgent messages for the next business day. Learn More

In Home Care

With the growth in our aging population, in-home care is an expanding and vital business for the compassionate care of our seniors. It is a very competitive industry and you cannot afford to miss a call from a potential new client. Learn More

Law Office

For any law office that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution. We provide professional, courteous customer service without the expense and hassle of hiring more staff. Learn More

Virtual Receptionist

If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Learn More

Small Business

Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring. Learn More

24/7 Business

Any business that promises round-the-clock response must ensure urgent calls are answered and processed efficiently. These include:  IT support, property management, private security, vending-machine companies, HVAC companies, plumbers…to name a few. Learn More

Never Miss Another Call

At Hartley and Associates, we understand how important your business communications are; so we continuously invest in our people and our technology to provide you with the best service possible.

 

We’re HIPAA Compliant

Protected Health Information – we’ve got you covered

Medical practices are auditing nearly every aspect of their operations to ensure HIPAA compliance regarding the security of protected health information (PHI).  Hartley and Associates, serving the medical community, must leverage best practices and technology to ensure that our messaging protocols withstand HIPAA compliance scrutiny.

At Hartley and Associates, our staff and office are HIPAA trained and compliant. In addition our technology offers HIPAA compliant text messaging to ensure confidential information remains confidential.

Give us a call today and let us show you how we can help you meet HIPAA standards in your practice.

 

A Cost-Effective Alternative to Hiring

Many businesses, large and small, often require additional staffing to help with the phones, but don’t necessarily need or want to hire another full or part-time employee. Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring.

 

Emergency Answering Service: How to Help Define What an Emergency is to Your Clients and Customers

If you are in a business where emergencies tend to arise for your customers or patients, the chances are that you have sought out an answering service to assist with those essential phone calls. The medical, dental, legal, plumbing and air conditioning, and home...

It’s Time to Transition to a Virtual Office Answering Service

The COVID-19 pandemic has certainly changed several aspects of our society and how we go about life. With Zoom meetings becoming the new norm for everything from office conferences, to classroom lectures, to your child´s dance class, the transition to virtual...

Looking to Cut Operations Costs? An Answering Service Can Help!

When it comes to servicing your customers, someone must be available to answer that phone during business hours. Nothing can be more frustrating than calling a business, only to run into a long menu of choices that never seem to get you to a person. And when you...

Qualities to Look for in an Emergency Answering Service

What exactly is an emergency? Wikipedia’s definition of an emergency is a situation that indicates an immediate risk to life, health, property, or environment. In most cases, emergencies dictate the need for urgent intervention so that a situation will not worsen. In...

The Benefits of a Medical Answering Service

The medical industry faces a plethora of regulatory and legal constraints designed to protect the patient. With concerns around cybersecurity, telehealth, and invoice and payment processing, medical professionals have to be on their game regarding patient privacy each...

How a Medical Answering Service Differs from a Traditional Answering Service

Answering services provide a beneficial and necessary service to businesses of all kinds. Though many business owners hire receptionists who answer calls and manage the office's front, they often run into gaps when more pressing needs arise. These receptionists become...

Grow Your Business:

If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Otherwise, the caller will likely just call the next company in their Google search.