Just because your business has wound down operations for the day, it doesn’t mean your customer doesn’t have you top of mind. Businesses need to be able to take calls when it is convenient for the customer to call, not just when it feels like it is convenient to answer. Hartley and Associates is proud to help businesses answer calls during any time of day, even after hours. We’ll answer your night calls and provide you with the relief and confidence that calls are being taken care of. Further, if an urgent matter arises, we’ll dispatch help if needed.

Doctors, dentists, and veterinarians need to know that their patients are being cared for during the off hours. The Hartley and Associates team is well-versed in serving the medical community and meeting their obligation to provide 24/7 support. And we provide an essential service for hospice companies when families need an urgent response regarding their loved one. We can provide urgent notifications regarding patients receiving in-home care services and can create alerts when caregivers are calling off their shift with short notice.

Hartley and Associates can help real estate property managers as well. We can alert you to urgent maintenance issues, or dispatch a plumber in the middle of the night. 

The key is that businesses won’t miss a potential new client’s call who might be calling right after closing (or just outside normal business hours.)

Over 10% of the U.S. population speaks Spanish as their primary language. This means that there is a need for Spanish-speaking call answering agents for when these customers call. Hartley and Associates is proud to offer bilingual call answering services in English and Spanish for your business and we can help you grow your business with the growing Spanish-speaking population. 

Our 24/6/365 bilingual staff is trained to help medical practitioners provide service to Spanish-speaking patients. 

More and more businesses are marketing directly to the Hispanic community and our bilingual speakers are here to help them do that. We can schedule appointments, accept cancellations, help with order or reservation placement, event registration, and more, all in Spanish!

No matter our best efforts, sometimes we can’t manage the volume of calls that come into our place of work. While you might be on the phone with one customer, another customer might be taking, sometimes with an urgent issue. Hartley and Associates is pleased to provide call overflow services, making sure that each and every one of your customers receives a prompt answer to their call.

We all know how frustrating it can be waiting on hold for a long time or getting a voicemail when you have just a simple question that requires a simple answer. Imagine how your customers feel! With our call flow answering service, you can have your phones set to roll-over to your answering service when all of your lines are busy. This means you can avoid having your callers wait on long-holds or going to voicemail. The Hartley and Associates team can answer your overflows ensuring your callers get personal service.

We help when you are short-staffed, when someone is sick or on vacation etc. We can schedule appointments, accept cancellations, help with order or reservation placement, event registration, and more.

Emergencies are just what they sound like – emergencies. This means that you can’t predict them. Message dispatch services from Hartley and Associates ensures that you never miss an important call, and that you or your team members are always properly alerted to a customer call. Our highly trained and qualified live receptionists can take your calls quickly, ensuring your customers are treated well and get the assistance that they require.

Hartley and Associates’ message dispatch answering service is great for the HVAC, plumbing, IT support, and property management industries. We can field your after-hours emergencies and route to the appropriate on-call or maintenance technician. This service is also a must for doctors and dentists who want assurance that their after-hours patient calls are handled correctly and directed to the appropriate on-call provider. And, we can dispatch messages when there is a need for urgent message delivery.

The Hartley and Associates team works as an extension to your sales team. Since some customers still prefer to call in their order, our team is ready and able to take those orders, helping you to grow your revenue by ensuring you never miss an important customer order.

With our as-needed answering service, we can help cover call answering duties when you’re short-staffed, if an employee is sick or on vacation, etc. We can cover anytime for staff meetings, lunches, when your office manager is running errands, and more. We’re here to help you when you need us.

Call centers are designed to support customer service interactions including telephone, email, technical support, and web chat. Call centers are generally larger in scale and are intended to handle a large volume of inbound (or outbound) calls. Answering services are more focused and customizable to the individual business or practice, handling inbound calls, taking messages, dispatching urgent matters, and scheduling appointments, all dependent on the client’s unique needs.

All answering services charge a bit differently.  At Hartley and Associates, our goal is to keep our pricing very straightforward without hidden costs and fillers.

We charge for the length of time we are working on your behalf. And, in the instance of 24/7 support, you are only charged when we actually answer a call for you. 

Billable time includes answering the call and speaking with your callers, taking messages and delivering those messages per your instructions, and maintaining on-call schedules if applicable. We charge in six-second increments and don’t roll up to the next minute. In our years of experience, the Hartley and Associates team feels this is the most equitable and straightforward way to invoice our clients. 

We have a variety of service plans to fit various needs, starting at $65 per month for 50 staff minutes. Each successive plan has a lower per-minute rate.

Unfortunately there is no way to block a sales or telemarketer call. Instead, by billing in six-second increments, a telemarketer call is very short and the cost is minimal.

We presently support any business located within the United States. 

Yes, we have 24/7 bilingual Spanish and English staff. Other languages are supported upon request.

Hartley is proud to provide answering services for businesses of all sizes in the following industries:

• Medical
• In-Home Care
• Hospice Care
• Dental
• Veterinary
• Construction/ General Contracting
• Plumbing
• HVAC (Heating and Air Conditioning)
• Electrical
• Painting
• Roofing
• Siding
• Landscaping
• Handyman Services
• Property Management
• Government Agencies/ Municipalities 
• Legal

Hartley and Associates can usually start supporting your call answering needs in one week or less. When you contact us for assistance, we start by having a discovery call to learn more about your business or practice.. We then work together to determine your specific business needs and pain points and design a solution that will serve your callersand your business the best. Once we agree on a plan, we can stand up a team to start answering your calls.

The Hartley and Associates team receives customized training tailored to the various clients that they support. This means that our team will be trained to support your customers the way that you want them to be supported. Specifically, we expect all of our call center representatives to go through the following training initiatives.

• Online- web-based software and systems training
• Online ‘AGENT EXCELLENCE’ training
• On-going one-on-one training
• HIPAA compliance training
• Specific client account training for all new clients accounts
• Regular ‘pop quizzes ‘ to keep staff sharp and on top of client needs and expectations