Medical Answering Service
Medical Answering Services:
Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency. Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls.
- More than 30 years’ experience serving the medical community.
- Reliable and robust technology and backup systems – we invest to ensure we are operating 24/7/365.
- HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations.
Experience: Our company was founded more than 30 years ago in response to a request from local doctors who desperately needed a quality service to answer their after-hours calls. We responded to that request and have perfected our services to ensure that medical offices, clinics, and hospitals receive the professional, accurate and timely response they require.
Our reputation for outstanding service, flexibility, and responsiveness has earned Hartley’s preferred-vendor status with many large medical groups and hospitals.
Technology: Not only do we have the experience necessary to respond to the demands of urgent medical calls, we also operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.
To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.
HIPAA/HITECH Compliant: Our equipment, software and systems meet the latest HIPAA/HITECH compliance regulations. We offer a variety of compliant messaging options included Secure Messaging for HIPAA-compliant texting. And our office staff is HIPAA trained to ensure patient health information is protected.