Medical Answering Service
Medical Answering Services:
Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency. Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls.
- More than 30 years’ experience serving the medical community.
- Reliable and robust technology and backup systems – we invest to ensure we are operating 24/7/365.
- HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations.
Experience: Our company was founded more than 30 years ago in response to a request from local doctors who desperately needed a quality service to answer their after-hours calls. We responded to that request and have perfected our services to ensure that medical offices, clinics, and hospitals receive the professional, accurate and timely response they require.
Our reputation for outstanding service, flexibility, and responsiveness has earned Hartley’s preferred-vendor status with many large medical groups and hospitals.
Technology: Not only do we have the experience necessary to respond to the demands of urgent medical calls, we also operate our business using the latest equipment and software. Our state-of-the-art technology enables us to provide highly customized service accurately and reliably.
To ensure we are providing service 24/7/365, we invest in robust, redundant backup systems that deliver near 100% uptime.
HIPAA/HITECH Compliant: Our equipment, software and systems meet the latest HIPAA/HITECH compliance regulations. We offer a variety of compliant messaging options included Secure Messaging for HIPAA-compliant texting. And our office staff is HIPAA trained to ensure patient health information is protected.
A Cost-Effective Alternative to Hiring
Many businesses, large and small, often require additional staffing to help with the phones, but don’t necessarily need or want to hire another full or part-time employee. Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring.
Our mission is to consistently delight our clients with unsurpassed telephone answering services and call-center services. We serve a wide variety of businesses and offer solutions for many industries including medical, dental, veterinary, HVAC, Property Management, and more. To learn more about the industries we serve and how we tailor our services to best suit your individual needs, click here.
Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency. Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls. Learn More
Providing courteous, professional service to ensure you never miss an important call. HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations. Learn More
Providing caring, efficient support for you, your clients, and their cherished pets. We will free you from phone-call interruptions giving you more time to focus on animal care. Learn More
If your business promises round-the-clock response, your urgent calls must be taken care of promptly and accurately. Learn More
Our property management answering service will screen calls according to each clients’ specific instructions, dispatching urgent calls immediately and saving non-urgent messages for the next business day. Learn More
In Home Care
With the growth in our aging population, in-home care is an expanding and vital business for the compassionate care of our seniors. It is a very competitive industry and you cannot afford to miss a call from a potential new client. Learn More
For any law office that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution. We provide professional, courteous customer service without the expense and hassle of hiring more staff. Learn More
If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Learn More
Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring. Learn More
Any business that promises round-the-clock response must ensure urgent calls are answered and processed efficiently. These include: IT support, property management, private security, vending-machine companies, HVAC companies, plumbers…to name a few. Learn More