866-918-8700

“Hello, how may I help you?”

For more than 30 years, businesses and professionals have trusted Hartley’s to manage their calls professionally, courteously, and accurately. Our stellar staff and state-of-the-art answering service technology operate 24/7/365 so you’re always covered, and we never send your calls offshore.

OUR MISSION

Our mission is to consistently delight our clients with unsurpassed telephone answering services and call-center services. We serve a wide variety of businesses and offer solutions for many industries including medical, dental, veterinary, HVAC, Property Management, and more. To learn more about the industries we serve and how we tailor our services to best suit your individual needs, click here.

 

Doctors

Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency.  Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls. Learn More

Dentists

Providing courteous, professional service to ensure you never miss an important call. HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations. Learn More

Construction

Providing courteous, professional service to your callers while you focus on getting the job done. Learn More

Veterinarians

Providing caring, efficient support for you, your clients, and their cherished pets. We will free you from phone-call interruptions giving you more time to focus on animal care. Learn More

HVAC

If your business promises round-the-clock response, your urgent calls must be taken care of promptly and accurately. Learn More

Property Management

Our property management answering service will screen calls according to each clients’ specific instructions, dispatching urgent calls  immediately and saving non-urgent messages for the next business day. Learn More

In Home Care

With the growth in our aging population, in-home care is an expanding and vital business for the compassionate care of our seniors. It is a very competitive industry and you cannot afford to miss a call from a potential new client. Learn More

Law Office

For any law office that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution. We provide professional, courteous customer service without the expense and hassle of hiring more staff. Learn More

Virtual Receptionist

If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Learn More

Small Business

Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring. Learn More

24/7 Business

Any business that promises round-the-clock response must ensure urgent calls are answered and processed efficiently. These include:  IT support, property management, private security, vending-machine companies, HVAC companies, plumbers…to name a few. Learn More

Never Miss Another Call

At Hartley and Associates, we understand how important your business communications are; so we continuously invest in our people and our technology to provide you with the best service possible.

 

We’re HIPAA Compliant

Protected Health Information – we’ve got you covered

Medical practices are auditing nearly every aspect of their operations to ensure HIPAA compliance regarding the security of protected health information (PHI).  Hartley and Associates, serving the medical community, must leverage best practices and technology to ensure that our messaging protocols withstand HIPAA compliance scrutiny.

At Hartley and Associates, our staff and office are HIPAA trained and compliant. In addition our technology offers HIPAA compliant text messaging to ensure confidential information remains confidential.

Give us a call today and let us show you how we can help you meet HIPAA standards in your practice.

 

A Cost-Effective Alternative to Hiring

Many businesses, large and small, often require additional staffing to help with the phones, but don’t necessarily need or want to hire another full or part-time employee. Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service. Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring.

 

5 Situations That Say It’s Time to Hire a Phone Answering Service

The sound of telephones constantly ringing in an office can be both good and bad. On the one hand, it could mean that you have a growing business experiencing increased demand. On the other, however, could be an overworked staff and countless phone calls disappearing...

The Real Cost of Lost Calls & How a Phone Answering Service Can Help

A lost call could be costing your business more than you realize A procedure for answering the phone lines is crucial for every business. As the key point of contact between established clients and prospective customers, it's your first opportunity to make a good...

Should Your Business Invest in Technology Through an Answering Service?

Even in today's digital age, the telephone remains one of the most crucial primary points of contact between businesses and consumers. Your company may rely on phone calls both to capture new leads and provide support and service. However, high call volumes can reduce...

Hiring a California Phone Answering Service that Delivers

The Benefits of Hiring an Answering Service On any given day, how much time do you spend talking on the phone with customers? How about in a month? In a year? With so many different communication channels available, it's easier than ever to stay in touch with...

Hartley’s is prepared

According to a study in the Disaster Recovery Journal, power failure is the leading cause of business disruption. That’s why at Hartley & Associates we not only depend on our battery-backup system, but also our standby generator to ensure uninterrupted power. This...

The Relevancy of Answering Services

We often get questions about how relevant answering services are in our current high tech world:   Are answering services still around?   Who needs an answering service?   Aren't answering services old fashioned?   The answers: Yes we are, you might, and not at all!  ...

Grow Your Business:

If you own a growing business, you can’t be all places at once AND answering every phone call. You need to use your time wisely. You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person. Otherwise, the caller will likely just call the next company in their Google search.