by sleeplessD | Jul 25, 2015 | Call Center, Dispatch, Live Answer, Receptionist
According to a study in the Disaster Recovery Journal, power failure is the leading cause of business disruption. That’s why at Hartley & Associates we not only depend on our battery-backup system, but also our standby generator to ensure uninterrupted power. This...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Live Answer, Receptionist
We often get questions about how relevant answering services are in our current high tech world: Are answering services still around? Who needs an answering service? Aren’t answering services old fashioned? The answers: Yes we are, you might,...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Email, Live Answer, Paging, Receptionist, Text Messages, Voicemail
Are there times when you are overwhelmed with calls? With Hartley & Associates, every call is answered. Most phones have a call waiting option but sometimes even that isn’t enough. Or perhaps you are already with a client and unable to directly speak to that next...
by sleeplessD | Dec 12, 2013 | Call Center, Dispatch, Email, Paging, Text Messages, Voicemail
Our recent upgrade to state-of-the-art answering service technology requires the best in system monitoring. We must be constantly vigilant, assessing the health of our servers and disk drives. That’s why our NOC (network operations center) is continuously...
by sleeplessD | Dec 12, 2013 | Call Center, Email, Paging, Text Messages, Voicemail
Ever accidentally misplace or delete a message that we have taken for you and need it back? Ever have questions or concerns about a particular call we’ve answered for you? Ever want to know trends like, “how many calls am I getting on the...
by sleeplessD | Dec 12, 2013 | Call Center, Live Answer, Voicemail
If you’ve been thinking about adding voicemail to your business, call Hartley’s. Our integrated voicemail system gives you more flexibility and can enhance customer service to your clients. With our voicemail service, your callers can: quickly reach one...
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