by sleeplessD | Jul 25, 2015 | Call Center, Dispatch, Live Answer, Receptionist
According to a study in the Disaster Recovery Journal, power failure is the leading cause of business disruption. That’s why at Hartley & Associates we not only depend on our battery-backup system, but also our standby generator to ensure uninterrupted power....
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Live Answer, Receptionist
We often get questions about how relevant answering services are in our current high tech world: Are answering services still around? Who needs an answering service? Aren’t answering services old fashioned? The answers: Yes we are, you might, and not at...
by sleeplessD | Jul 24, 2015 | Email, Live Answer, Paging, Text Messages, Voicemail
At Hartley & Associates, we learn about your business to better understand what you need as an answering solution. What questions you would like us to ask your callers, and how you would like their information delivered to you are just a couple of ways we...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Email, Live Answer, Paging, Receptionist, Text Messages, Voicemail
Are there times when you are overwhelmed with calls? With Hartley & Associates, every call is answered. Most phones have a call waiting option but sometimes even that isn’t enough. Or perhaps you are already with a client and unable to directly speak to that next...
by sleeplessD | Dec 12, 2013 | Call Center, Live Answer, Voicemail
If you’ve been thinking about adding voicemail to your business, call Hartley’s. Our integrated voicemail system gives you more flexibility and can enhance customer service to your clients. With our voicemail service, your callers can: quickly reach one of our...
by sleeplessD | Nov 21, 2013 | Call Center, Live Answer, Receptionist, Text Messages, Voicemail
The HIPAA Rules apply to covered entities and business associates. Individuals, organizations, and agencies that meet the definition of a covered entity under HIPAA must comply with the Rules’ requirements to protect the privacy and security of health...
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