by sleeplessD | Dec 28, 2020 | Dispatch
If you are in a business where emergencies tend to arise for your customers or patients, the chances are that you have sought out an answering service to assist with those essential phone calls. The medical, dental, legal, plumbing and air conditioning, and home...
by sleeplessD | Jul 25, 2015 | Call Center, Dispatch, Live Answer, Receptionist
According to a study in the Disaster Recovery Journal, power failure is the leading cause of business disruption. That’s why at Hartley & Associates we not only depend on our battery-backup system, but also our standby generator to ensure uninterrupted power. This...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Live Answer, Receptionist
We often get questions about how relevant answering services are in our current high tech world: Are answering services still around? Who needs an answering service? Aren’t answering services old fashioned? The answers: Yes we are, you might,...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Email, Live Answer, Paging, Receptionist, Text Messages, Voicemail
Are there times when you are overwhelmed with calls? With Hartley & Associates, every call is answered. Most phones have a call waiting option but sometimes even that isn’t enough. Or perhaps you are already with a client and unable to directly speak to that next...
by sleeplessD | Dec 12, 2013 | Call Center, Dispatch, Email, Paging, Text Messages, Voicemail
Our recent upgrade to state-of-the-art answering service technology requires the best in system monitoring. We must be constantly vigilant, assessing the health of our servers and disk drives. That’s why our NOC (network operations center) is continuously...
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