Ever accidentally misplace or delete a message that we have taken for you and need it back?
Ever have questions or concerns about a particular call we’ve answered for you?
Ever want to know trends like, “how many calls am I getting on the weekends?”, or “what days of the week and times are busiest?”.
Good news, we’ve got you covered.
At Hartley’s our system tracking, recording, and reporting capabilities enable us to provide you with the answers you’re looking for.
Everything at Hartley’s is tracked: date/time/and length-of-call on every incoming and outgoing call;
date/time/and dispatch method on every message we deliver; voice recording/date/and time of every incoming and outgoing call; caller ID; and more.
So if you ever need us to do some research, just let us know. We’ll look into it for you free of charge.
And if you would like regular, custom reporting on a daily, weekly, or monthly basis, we can do that, too. Give us a call, we can discuss your reporting needs and provide you with a custom quote.
NOTE: We store written messages for 6 months and voice recordings for 2 months. If you desire longer data storage, let us know.