Never Miss Another Call
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Email, Live Answer, Paging, Receptionist, Text Messages, VoicemailAre there times when you are overwhelmed with calls? With Hartley & Associates, every call is answered. Most phones have a call waiting option but sometimes even that isn’t enough. Or perhaps you are already with a client and unable to directly speak to that next...
We Monitor Our Systems 24/7, 365
by sleeplessD | Dec 12, 2013 | Call Center, Dispatch, Email, Paging, Text Messages, VoicemailOur recent upgrade to state-of-the-art answering service technology requires the best in system monitoring. We must be constantly vigilant, assessing the health of our servers and disk drives. That’s why our NOC (network operations center) is continuously...
Hartley and Associates has got you covered
by sleeplessD | Dec 12, 2013 | Call Center, Email, Paging, Text Messages, VoicemailEver accidentally misplace or delete a message that we have taken for you and need it back? Ever have questions or concerns about a particular call we’ve answered for you? Ever want to know trends like, “how many calls am I getting on the...
Voice Mail Services
by sleeplessD | Dec 12, 2013 | Call Center, Live Answer, VoicemailIf you’ve been thinking about adding voicemail to your business, call Hartley’s. Our integrated voicemail system gives you more flexibility and can enhance customer service to your clients. With our voicemail service, your callers can: quickly reach one...
The HIPAA Rules apply
by sleeplessD | Nov 21, 2013 | Call Center, Live Answer, Receptionist, Text Messages, VoicemailThe HIPAA Rules apply to covered entities and business associates. Individuals, organizations, and agencies that meet the definition of a covered entity under HIPAA must comply with the Rules’ requirements to protect the privacy and security of health...
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- Emergency Answering Service: How to Help Define What an Emergency is to Your Clients and Customers
- It’s Time to Transition to a Virtual Office Answering Service
- Looking to Cut Operations Costs? An Answering Service Can Help!
- Qualities to Look for in an Emergency Answering Service