The Benefits of Hiring an Answering Service
On any given day, how much time do you spend talking on the phone with customers? How about in a month? In a year? With so many different communication channels available, it’s easier than ever to stay in touch with consumers or clients. Unfortunately, this prevalence of communication channels is also a double-edged sword. If you aren’t careful, you can lose your entire day to the telephone. Hiring a phone answering service can help you manage your time more wisely without sacrificing quality customer service.
The Advantages of a Phone Answering Service
If you want to provide excellent customer service to your callers, make sure their calls are answered by a real person, not voicemail or a phone tree. Some customers have gone completely digital and will be fine communicating via email or online chat. Others, though, still want the option of speaking directly to a human. A phone answering service can help you make sure that speaking to a real person is always an option for your customers.
There are multiple benefits to hiring an answering service that delivers. First off, hiring a company to answer your phones will free up your staff. Every minute that your employees spend answering phones is a moment that they aren’t working on active projects. Worse, it’s impossible to set aside time to answer phones in the same way that you can do with emails. When calls come in, you either have the option to answer them or not. Answering the phone means interrupting your work and speaking to a customer for an unpredictable length of time. Not answering the phone means risking the loss of a customer.
Secondly, hiring a phone answering service improves the quality of telephone support that your customers receive. An employee who is juggling a dozen different things isn’t going to be able to give a customer the attention that he or she deserves. Working with an answering service allows your company to spend more time with each customer, while not eating up your employees’ time.
Thirdly, if you or your employees attempt to answer every incoming phone call, there will inevitably come a time when doing so is impossible. You can’t be running off to answer the phone while in a meeting with a prospective client, and your employees can’t be expected to answer phones while working out in the field. There is also the matter of after-hours calling. Some customers will dial your number at night or on weekends when none of your employees are even at the office. A phone answering service can offer 24/7 telephone support for customers so that you never miss a call again.
Hire an Answering Service Today
Are you looking for a California answering service? If so, please consider Hartley and Associates. For more than 30 years, we have been an answering service that delivers to clients across a wide range of industries. We operate 24 hours a day, seven days a week, 365 days a year. We will never take a day off, including holidays, and we will never call in sick. Instead, we will be a reliable and ever-present extension of your business, always answering your phones and speaking with your customers.
If you are interested in hiring a California answering service, give us a call today at 866-918-8700. We can tailor our services to suit the needs of your business and preserve the productivity of your team.