by sleeplessD | Jul 13, 2020 | Answering Service
In a world where differentiation is critical for businesses, it can be a challenge for office managers and business owners to determine how to set themselves apart. For some organizations, that key differentiator comes in the form of personalization. Those in the...
by sleeplessD | Jul 6, 2020 | Answering Service
Running a business probably means that you have an endless list of tasks that only seems to grow on a daily basis. Whether you´re just a small one-person startup or managing a growing company that employs hundreds of people, customer service should obviously be high...
by sleeplessD | Jan 31, 2017 | Answering Service
The sound of telephones constantly ringing in an office can be both good and bad. On the one hand, it could mean that you have a growing business experiencing increased demand. On the other, however, could be an overworked staff and countless phone calls disappearing...
by sleeplessD | Jan 24, 2017 | Answering Service
A lost call could be costing your business more than you realize A procedure for answering the phone lines is crucial for every business. As the key point of contact between established clients and prospective customers, it’s your first opportunity to make a...
by sleeplessD | Jan 17, 2017 | Answering Service
Even in today’s digital age, the telephone remains one of the most crucial primary points of contact between businesses and consumers. Your company may rely on phone calls both to capture new leads and provide support and service. However, high call volumes can...
by sleeplessD | Jan 9, 2017 | Answering Service
The Benefits of Hiring an Answering Service On any given day, how much time do you spend talking on the phone with customers? How about in a month? In a year? With so many different communication channels available, it’s easier than ever to stay in touch with...
by sleeplessD | Jul 25, 2015 | Call Center, Dispatch, Live Answer, Receptionist
According to a study in the Disaster Recovery Journal, power failure is the leading cause of business disruption. That’s why at Hartley & Associates we not only depend on our battery-backup system, but also our standby generator to ensure uninterrupted power. This...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Live Answer, Receptionist
We often get questions about how relevant answering services are in our current high tech world: Are answering services still around? Who needs an answering service? Aren’t answering services old fashioned? The answers: Yes we are, you might,...
by sleeplessD | Jul 24, 2015 | Email, Live Answer, Paging, Text Messages, Voicemail
At Hartley & Associates, we learn about your business to better understand what you need as an answering solution. What questions you would like us to ask your callers, and how you would like their information delivered to you are just a couple of ways we...
by sleeplessD | Jul 24, 2015 | Call Center, Dispatch, Email, Live Answer, Paging, Receptionist, Text Messages, Voicemail
Are there times when you are overwhelmed with calls? With Hartley & Associates, every call is answered. Most phones have a call waiting option but sometimes even that isn’t enough. Or perhaps you are already with a client and unable to directly speak to that next...
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